Mary Loveless

Retiring from the US Air Force after 21 years of service, Mary Loveless started her career with Delta Dental of Arizona in 1998 as a customer service representative and was promoted to director of claims and customer service in 2004. In this role, her responsibilities include monitoring call center and claims processing activities with the support of 22 claims and customer service associates, quality improvement measures, workload distribution, performance service levels and ensuring performance guarantees are met. She enjoys a daily dose of cardiovascular activities, especially yoga, pilates, jogging, strength training and hiking. Did we mention she also has a huge shoe inventory? [Editor's Note: Mary retired from DDAZ in 2015.]